Return policy

📦 Return Policy for zoomo.shop

Our Guarantee

At zoomo.shop, your satisfaction is important to us! If you are not completely happy with your purchase, we've made the return process simple.

Quick & Easy Returns

You may return eligible items to us within 3 days of receiving your order.

Eligibility Window: The return must be initiated (i.e., you must contact us) within 3 days of the confirmed delivery date of your parcel.

Conditions for Return

To be eligible for a return, your item must meet the following criteria:

Unused and Unworn: The item must be completely unused, unwashed, and unworn. Any products showing signs of use, wear, or damage will be rejected.

Original Condition: The item must be in the exact same condition that you received it.

Original Packaging: The item must be returned in its original packaging, including all tags, labels, and accessories.

Proof of Purchase: You must provide your order number or proof of purchase.

Please Note: If the item is returned outside of the 3-day window or does not meet the "Unused and Unworn" condition, we reserve the right to refuse the return. The item will be sent back to the customer, and the customer will be responsible for the shipping charges.

How to Initiate a Return

Contact Us: Send an email to zoomocustomers@gmail.com or use our website's contact form with the subject line: "Return Request - Order #[Your Order Number]".

Provide Details: In the email, please include:

Your Order Number.

The Item(s) you wish to return.

The Reason for the return.

Wait for Confirmation: We will review your request and reply with instructions on where to send your return parcel. Do not send the item back until you have received confirmation from us.

Refund Processing

Once we receive your returned item and verify that it meets all the conditions (especially the unused and 3-day window requirements), we will process your refund.

Timeframe: Refunds are typically processed within 5-7 business days after the returned item is inspected.

Method: The refund will be credited back to your original method of payment